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Our team is here to help you Monday to Friday, 9am-6pm

Address Paris, France

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Frequently asked questions

Our customers' satisfaction is our top priority.

We offer a full refund when the product has not been opened and has not been used, and a partial refund when the packaging cannot be taken into account.

Shipping costs are at the customer's expense.

Any return must be made in the original packaging and accompanied by proof of purchase.

Products under warranty must be handled with care.

If the products arrive with visible defects, take photos and send them to us. We will contact you to clarify all the details.

All direct payment gateways comply with the standards set by the PCI-DSS, managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover.

The standard delivery time is approximately 7 working days.

If your order has not arrived after two weeks, please contact us and we will look into the details.