Shipping policy

ORDER PREPARATION TIMES

ORDER PREPARATION TIME

For shipments of products by Colissimo, TNT or Relay Points

Delivery tracking :

DELIVERY RATES

COUNTRIES DELIVERED

The countries delivered by the TALIKA site are France, the French overseas departments and territories, Europe, Africa and the Middle East. In the event of an order to a country other than mainland France, the customer is the importer of the product (s) concerned.

For all Products shipped outside the European Union and French overseas departments and territories, the price will be calculated excluding tax automatically on the invoice.

Customs duties or other local taxes or import duties or state taxes may be payable. They will be the responsibility of and are the sole responsibility of the Customer.

CONDITIONS OF EXERCISE AND MODALITY OF RETURN

In accordance with the provisions of article L.121-21 of the Consumer Code, the customer has a period of 14 days to exercise his right of withdrawal without having to justify a reason, if the product is not opened. or damaged. The starting point of the deadline is the day of receipt of the order by the customer or by the third party designated by him. If the 14-day period expires on a Saturday, Sunday or a public holiday, it is extended until the next working day.

To assert his right of return, the customer must notify Talika of his decision to withdraw, specifying the reason for the return, before the expiry of the period:

• By clicking here to access your Customer Space.
  If the return is due to a technical / product quality problem, the return will be free.
• Or by means of an unambiguous statement such as an e-mail specifying the following: name, address, telephone number, order number, reference, type of article, price and quantities.
  Form

The customer returns to Talika, without undue delay and at the latest within 14 days from the communication of his decision to withdraw, the article (s) subject (s) of the right of withdrawal.

Returns are to be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be returned to the market in new condition, accompanied by the purchase invoice. Damaged, soiled or incomplete products are not taken back.

For the purposes of good reception and in order to speed up the processing of the return, the customer must comply with one of the following procedures.

• Pack the product (s) to be returned and attach the duly completed delivery note.
  • the reason for your return
  • the returned quantities
  Remember to pack the package well (consult the official recommendations)
• Ship your package to the following address:
  
  Laphal
  Talika - Return Service
  200 avenue de Provence
  13190 Allauch
  France

He will be informed by e-mail that the processing of his return has been carried out.

REFUND

In the event of the right of withdrawal being implemented, Talika will reimburse the Customer for the price of the item (s) concerned and, in the event of return of the entire order, the shipping costs according to the least standard shipping method. expensive offered by Talika.

The Customer is responsible for the cost of returning said items. The amounts of said costs are specified for information only in article 6.4.

In the event of the return of one or more items that are the subject of a promotional offer or sales, the amount of the refund will be that shown on the invoice attached to the package.

The refund will be made after receipt by TALIKA of the item (s) subject to the Customer's withdrawal.

The refund will be made within 14 days of receipt by TALIKA of the Products returned by the Customer under the conditions provided for in this article.

Reimbursement cannot be made if the item concerned has suffered a depreciation resulting from handling other than those necessary to establish its nature, characteristics and / or its conformity.

Orders are prepared within 24 working hours, plus transport time.

Orders placed on Saturdays, Sundays or public holidays will be processed on the next working day.

Orders are delivered to the address shown on the order form. In the event of a data entry error, in particular an incorrect or incomplete delivery address, Talika cannot be held responsible for the consequences in terms of delay or impossibility of delivery. All costs related to the reshipment of products due to an error in the customer's data entry will be the exclusive responsibility of the customer.

Delivery times may not exceed 30 working days after the date of validation of payment by the Customer.

Lead times are ex-warehouse.

For shipments by Colissimo, TNT or Point Relais

The average delivery time is 1 to 2 working days from confirmation of payment.

This time is an average time corresponding to the service used for delivery in France and Europe (Schengen area).

In the event of absence, the customer will be responsible for collecting the product from the relevant departments.

In the event of public holidays, busy periods such as sales, bad weather, exceptional closures or traffic bans, processing and delivery times may be extended.

Delivery tracking :

Once payment has been confirmed, you will be given an order number. Your order is now registered. We advise you to print out your order number and keep it. You can follow the progress of your order at any time in your “My Account” customer area.

The Customer must provide a valid e-mail address, failing which Talika cannot be held responsible for any consequences. The Customer must update his data in his Customer area.

DELIVERY RATES

Colissimo

COUNTRIES DELIVERED

The countries delivered by the TALIKA site are France, French overseas departments and territories, Europe, Africa and the Middle East. In the event of an order to a country other than metropolitan France, the customer is the importer of the product(s) concerned.

For all Products shipped outside the European Union and French overseas departments and territories, the price will be calculated exclusive of tax automatically on the invoice.

Customs duties or other local taxes or import duties or state taxes may be payable. They are the sole responsibility of the Customer.

OPERATING CONDITIONS AND RETURN POLICY

In accordance with the provisions of article L.121-21 of the French Consumer Code, the customer has a period of 14 days to exercise his right of withdrawal without having to justify his reasons, if the product is unopened or damaged. This period begins on the day the order is received by the customer or a third party designated by the customer. If the 14-day period expires on a Saturday, Sunday or public holiday, it is extended to the next working day.

To exercise his right of return, the customer must notify Talika of his decision to withdraw, specifying the reason for the return, before the deadline expires:

• Click here to access your Customer Area.
  If the return is due to a technical problem/quality of the products, the return will be free of charge.
  
• Or by means of an unambiguous statement such as an e-mail specifying the following: name, address, telephone number, order number, reference, type of item, price and quantity.
  Form
  

The customer must return to Talika, without undue delay and at the latest within 14 days of communicating his decision to withdraw, the item(s) covered by the right of withdrawal.

Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) to enable them to be remarketed as new, accompanied by the purchase invoice. Damaged, soiled or incomplete products cannot be returned.

In order to ensure proper reception and speed up the processing of returns, the customer must comply with one of the following procedures.

• Package the product(s) to be returned and enclose an invoice or proof of purchase. Include the reason for your return.
  Remember to pack your parcel properly (see official recommendations).
  
  
• Send your parcel to the following address:

Laphal
Talika - Returns department
200 avenue de Provence
13190 Allauch
France

The customer will be informed by e-mail that the return has been processed.

REFUND

If the right of withdrawal is exercised, Talika will reimburse the Customer for the price of the item(s) concerned and, if the entire order is returned, the cost of shipping using the least expensive standard shipping method proposed by Talika.

The Customer is responsible for the cost of returning said items. The amounts of these costs are specified in article 6.4.

In the event of the return of one or more items covered by a promotional offer or sale, the refund amount will be that shown on the invoice enclosed with the parcel.

Reimbursement will be made after TALIKA has received the item(s) subject to the Customer's retraction.

Reimbursement will be made within 14 days of receipt by TALIKA of the Products returned by the Customer under the conditions set out in this article.

Reimbursement will not be made if the article concerned has suffered depreciation as a result of handling other than that necessary to establish its nature, characteristics and/or conformity.